Return policy

Terms and conditions :

  1. Return Period: You have up to 60 days from the date of purchase to return an item for a refund or exchange.

  2. Item Condition: Returned items must be in original condition, with all tags intact and original packaging included.

  3. Proof of Purchase: Valid proof of purchase, such as a receipt or order confirmation, is required for all returns.

Return Process:

  1. Contact Us: Before returning an item, please contact us by phone or email to obtain a Return Authorization (RA) number. Returns without an RA number will not be accepted.

  2. Packaging: Pack the item carefully in its original or suitable packaging to avoid damage in transit.

  3. Shipping: You are responsible for return shipping costs, unless there was an error on our part. We recommend using a tracked and insured shipping service to ensure safe delivery.

  4. Inspection and Handling: Once we receive your return, our team will carry out an inspection to verify that the item complies with our returns policies. We will notify you by email once your return has been processed.

Refunds and Exchanges:

  1. Refunds: Refunds will be issued to the original method of payment. Please note that initial shipping charges are non-refundable unless there is an error on our part.

  2. Exchanges: If you wish to exchange an item, please clearly indicate the new item desired when requesting a return. Exchanges are subject to stock availability.

Exceptions:

Certain items, such as personalized products or sale items, may be subject to specific return policies. Please see product description or contact us for details.

At Vork, we are committed to ensuring your satisfaction at every stage of your shopping experience. If you have any questions or concerns regarding our return policy, please do not hesitate to contact us. We are here to help you !